Healthplus Hot And Cold Therapy Pack
Frequently Asked Questions (FAQ)  

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What type of water is used in a Healthplus Hot And Cold Pack?
Normal tap water.

Do I need to add water conditioner for the Healthplus Hot And Cold Pack?
No, there is no need to as the water content is minimal and can be easily replaced. We suggest changing the water content once a year when you are carrying out your year end or spring cleaning of your home.

However, if you are already using a Healthplus water mattress and have waterbed conditioner in hand, you may add 2 table spoons of the waterbed conditioner into the Hot And Cold Pack. In this instance, you do not need to change the water.

Do I need to add water into the Healthplus Hot And Cold Pack regularly or after a period of usage?
No, there is no need to add water into the Healthplus Hot And Cold Pack unless you need to adjust your level of comfort.


Will my Hot And Cold Pack leak?
The Healthplus Hot And Cold Packs are made of very high quality vinyl and are very tough. The Healthplus Hot And Cold Pack is unlikely to puncture unless abused deliberately with a sharp instrument.

If a leak does occur, the water coming out of the Healthplus Hot And Cold Pack will be minimal as most of its water content are absorbed in the high density foam stabilizer inside the pack. The excess water can be easily clean.

Note: In the case of a leak in a Gel Pack, it can be very messy. The gel is very slippery and lots of water is required to clean and clear the gel.

Can I repair a leak?
Yes, most punctures can be easily repaired using a water mattress or vinyl repair kit. As soon as the repaired is done, the Hot And Cold Pack is as good as new again. A well repaired leak does not affect the life of your Hot And Cold Pack.

In the case of a Gel Pack or some other makes of Hot And Cold Pack, there is no way to top up its gel or liquid content if it leaks, therefore you cannot use the Pack again.

Can I wash my Healthplus Hot And Cold Packif it gets soiled?
No problem, the Healthplus Hot And Cold Pack is 100% washable, that’s why it is truly hygienic.

Note: Please do not machine wash. The Healthplus Hot And Cold Pack can be easily cleaned with a wet cloth or towel and wipe dry.

After washing my Healthplus Hot And Cold Pack, how long do I have to wait for it to dry before I can use it again ?
There is no need to wait. Use a dry cotton cloth or towel to wipe off the water on the surface of the Healthplus Hot And Cold Pack and you can immediately use it again.

Note: Please do not use a dryer or any drying machine.

Do I need a cover or any protective material to use the Healthplus Hot And Cold Pack?
No, you do not need any cover. You can use it directly as its surface is made of very high quality vinyl and is very comfortable.

Can a burning cigarette damage my Healthplus Hot And Cold Pack ?
The Healthplus Hot And Cold Pack will probably singed and caused a scorched mark on its surface as the water under the cushion surface dissipates the heat instantly and prevent any high temperature buildup in the vinyl.

Do you ship to international addresses?
Yes, we ship worldwide. All you need to do is to follow the instructions given when filling up your order form. You will be advised of the freight & handling charges prior the confirmation of your order.

Email us now at contact@waterbed-pillow-cushion.com